Last updated: March 15, 2026
By accessing or using the Retentro platform, including our website at retentro.com, dashboard, consumer web application, and mobile application (collectively, the "Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service.
Retentro is a customer retention platform for service businesses. We provide tools for managing memberships, automated marketing offers, customer loyalty programs, push notifications, and a branded mobile application for your customers. Payments are processed through Stripe Connect.
To use certain features of the Service, you must create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must provide accurate, current, and complete information during registration.
Retentro charges a platform fee as a percentage of each transaction processed through the Service. The applicable fee rate is displayed in your dashboard. All payments are processed securely through Stripe. By using our Service, you agree to Stripe's terms of service in addition to ours.
There are no setup fees, monthly subscription fees, or hidden charges. You only pay the platform fee on successful transactions.
If you use Retentro as a business, you agree to:
If you use Retentro as a consumer (customer of a business on our platform), your relationship for purchases and memberships is directly with the business. Retentro facilitates the technology platform but is not a party to the transaction between you and the business.
The Service and its original content, features, and functionality are owned by Retentro and are protected by intellectual property laws. You retain ownership of any content you upload to the platform, such as product images and business logos.
You agree not to:
We may terminate or suspend your account at any time for violation of these Terms. You may close your account at any time by contacting us. Upon termination, your right to use the Service will immediately cease.
To the fullest extent permitted by law, Retentro shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of the Service.
The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied. We do not guarantee that the Service will be uninterrupted, secure, or error-free.
We reserve the right to modify these Terms at any time. We will provide notice of significant changes by posting the updated terms on this page. Your continued use of the Service after changes constitutes acceptance of the new terms.
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Retentro operates, without regard to conflict of law provisions.
If you have questions about these Terms, please contact us at hello@retentro.com.