1. Introduction
Retentro ("we," "our," or "us") operates the retentro.com website and the Retentro platform, including our dashboard, consumer web application, and mobile application (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
2. Information We Collect
We collect the following types of information:
- Account Information: Name, email address, phone number, and business details when you create an account.
- Payment Information: Payment details are processed securely by Stripe. We do not store credit card numbers on our servers.
- Usage Data: Information about how you interact with our Service, including pages visited, features used, and device information.
- Customer Data: If you are a business using our platform, we process data about your customers on your behalf, including names, contact information, purchase history, and membership status.
- Push Notification Tokens: Device tokens for sending push notifications to opted-in users.
3. How We Use Your Information
- To provide, maintain, and improve our Service
- To process transactions and send related information
- To send push notifications, offers, and marketing communications (with your consent)
- To monitor and analyze usage patterns and trends to improve user experience
- To detect, prevent, and address technical issues and fraudulent activity
- To comply with legal obligations
4. Data Sharing
We do not sell your personal information. We may share information with:
- Service Providers: Third-party companies that help us operate our Service (e.g., Stripe for payments, Supabase for data storage, Expo for push notifications).
- Business Partners: When you are a customer of a business using Retentro, that business has access to your interaction data within their account.
- Legal Requirements: When required by law or to protect our rights.
5. Data Security
We implement industry-standard security measures to protect your information. All data is encrypted in transit (TLS/SSL) and at rest. Payment processing is handled by Stripe, a PCI-DSS Level 1 certified payment processor.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. You can request deletion of your account and associated data at any time by contacting us.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing of your data
- Data portability
- Withdraw consent for marketing communications at any time
8. Cookies and Tracking
We use essential cookies to maintain your session and preferences. We do not use third-party advertising cookies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
10. Contact Us
If you have questions about this Privacy Policy, please contact us at hello@retentro.com.